B2B CARGO DELIVERIES with QicGo

What is B2B delivery?

While same-day deliveries are the top trend in the B2C business, it is not necessarily the same for B2B deliveries as delivery is the last step in the entire delivery process, such from
after receiving an order from a specific business to another business (for example car manufacturers ordering spare parts from another business) the manufacturing takes place eventually followed by the delivery of the order by the due date set. An increase in output is the central focus of the B2B businesses where often the customer’s experience is sidelined.
However, with time and increasing customer demands the B2B sector is becoming more competitive than before with an increasing number of distributors offering more delivery options. Working on customer-centric aspects the B2B companies have higher chances of gaining a competitive advantage in the B2B marketplace.

STRAINS IN B2B DELIVERY

1. Delayed delivery time
Late delivery of postponed deliveries has always added to the major reasons for poor customer satisfaction or experience. In case of delayed delivery by a B2B company, the customer is much more likely to choose the competitor for the next order.
2. Unclear delivery status
Once the customer places an order he/she starts getting anxious for the delivery the next minute/day in which case the company receiving the order should make its best efforts to reduce customer anxiety by giving time-to-time updates about their order’s progress. However, this is a problem faced in B2B deliveries where the customer has almost zero clarity about the order status, forcing the customer to wait cluelessly, for it to arrive on the expected delivery time.
3. Inadequate delivery options
In B2B deliveries there is often only 1 standard delivery option, however, B2B businesses can improve their operations by adding variety to their delivery solutions such as urgent or same-day delivery or contactless delivery. This will provide the client can choose the type of delivery according to his convenience leading to increased customer satisfaction.
4. Peaked delivery costs
Unlike B2C, the delivery cost in B2B cannot be divided among multiple orders as the delivery is usually based on a single delivery increasing the overall delivery cost for the B2B companies along with the rising fuel costs, fleet expenses, driver costs which also add up to the delivery cost, running a cost-friendly delivery operation is a common challenge for the B2B sector. This takes away a great chunk of business profit.

ENHANCE B2B COURIER SERVICE

1. Upgrade route management using GPS tracking:
To increase efficiency, businesses need to adopt a B2B GPS tracking system to plan routes for delivery. A delivery software to be installed in every organization wishing for a cost-efficient delivery operation that ensures all delivery routes are less time consuming and shortest possible route while taking the safety of the cargo into account.
2. Take measures to track and trace the delivery status
To counter the strain mentioned above faced by the B2B cargo deliveries i.e., unclear delivery status, companies should track and trace their orders using a GPS delivery management system. The system promotes a higher level of customer satisfaction by allowing the customer to easily track their delivery and stay updated about its current status, while also allowing the delivery managers to conveniently supervise the operation and control the truck driver management
3. Satisfying the customers
To keep the client satisfied, businesses need to make realistic claims and promises with the client that can be met and satisfied later. Boosting up the client’s expectations with high claims and later not being able to meet them leaves a bad impression of the organization’s image. To avoid such a situation while dealing with a client the management should come transparent about the delivery process and service and the closest estimated time of delivery.
4. Planning cost-effective delivery
This one is all about the analysis of data and patterns to identify the weak areas that need immediate attention. Logistic managers analyze the delivery data to see the performance and budget utilized attempting to find areas that can be improvised to reduce costs.
5. Real-time Alerts
The feature allows the companies to update their clients through instant notification about their delivery stage which in return adds to a better experience.

CONCLUSION

With time the customer demands in terms of delivery is seeing exponential rise and B2B deliveries need to respond to the rise and work on their delivery schedules in order to pick up on the pace of increasing customer expectation. B2B deliveries need to be enhanced and modeled to satisfy the current customer demand. QicGO courier service provides you a B2B delivery solution offering air cargo, fast and secure delivery methods, same-day delivery option, scheduled delivery to give your customers a smooth delivery experience. So please contact us right way at 033 0133 3033 or go to https://qicgo.co.uk/#next-day-delivery. Our serving areas include all UK airports.