THINGS TO MAKE YOUR SAME-DAY DELIVERY STAND OUT?

In the fast-moving world where everything seems to be happening with the speed of light, same-day delivery has gained particular fame in the world of business. A number of courier companies have emerged catering to the prompt delivery needs of the customers and the businesses.

Here are 10 things that can help you make your same-day courier service attract a larger number of audience choose you as their service provider to deliver important documents or parcels;

One tap away

Modern advancements have allowed customer feasibility to beat the conventional delivery methods where one needed to go through the long hassle of waiting in long queues, sign documents, and pay postal fees.  Now, the contemporary courier businesses not only pick up the parcel from your doorstep but also deliver it on the same day, all you have to do now is click on your phone screen and schedule your pick up from your chosen online courier service. So make sure you begin your courier service with an accessible app that is user-friendly so that even the older generation new to technology can use your services.

Trained customer support

For any successful delivery service, a supportive customer service team plays an integral part in answering all the queries from customers and businesses and providing the required assistance to them regarding their delivery status or their delivery schedule. Everyone wants a service provider that they can reach on the phone and has pleasant customer service, so your customer support staff needs to be present at all times at the other end of the phone to answer queries and offer a hand in case of emergencies.

Catering B2B

According to research businesses opting for same-day delivery have an 85% competitive edge over the industry players, in addition to which same-day delivery even tends to increase year-over-year sales and twice as much conversion as their competitors without same-day delivery options. Make sure your same-day delivery company is not only limited to B2C.

Customer demand

A survey suggests 30% of millennials consider buying from an e-commerce store based on its capability to offer a same-day delivery option, which moves us to the conclusion same-day delivery has popped open a range of opportunities for e-commerce businesses making online shopping convenient and efficient. You can add direct pick-up from the shops and stores for the customers wanting immediate delivery without having to step outside the house.

Convenient pricing

Regardless of how attractive same-day delivery might sound to the customers, overpricing of the service might set off many customers from using the service. Often companies keep the hidden cost of the popular service making it seem highly expensive to the customer, hence to keep the service appealing to the customers, keep your pricing convenient and transparent to the customers.

Establish reliability

Customers need to know where their delivery is at all times. It’s always risky for the customers to hand over their parcel and never know its journey. So, courier services should make sure they offer the clients detailed tracking abilities that allow them to know about their parcel’s location at all times until it reaches the destination, especially if it’s an urgent delivery. Use GPS tracking for your scheduled deliveries and share it with your customers allowing them to track the exact movement of their parcel.

Flexible service

Courier businesses should be able to handle the emergency well, providing first-class service to their clients. An urgent situation can arise at any time to anyone and as a reliable same-day courier company you should be able to get a driver to the collection point whenever such a situation arises with your customers. This is one of the features customers look for when choosing their courier company.

Reduce time to a minimum

Speedy delivery is one of the top characteristics of a same-day delivery company since everyone wants their service provider that guarantees the delivery deadline. It becomes frustrating to the client when a delivery is late, especially if the parcel needs to be delivered on an urgent basis. Many courier companies offer same-day delivery but only the ones who deliver on time can stand out with their customer retention ratio

Experience in the courier business

A courier company with a stronger positioning in the market is more likely to be the prior choice for the customers as they give assurance to the customers of executing the delivery of the items professionally as they’ve been offering courier service for a long time.

Extra services to the clients

To make your company more appealing to the customers, offer extra services since everyone loves free stuff. A courier company shouldn’t limit itself to simply moving parcels from one point to another, instead offer more. Additional services may include packaging, labeling, warehouse management, and logistics.